Status of municipal services and facilities

Updated MAY 25, 2021 – IQALUIT, NUNAVUT

 

The City of Iqaluit continues to work closely with the Government of Nunavut’s Department of Health to monitor and respond as needed to the COVID-19 situation.

On May 5 at 10 a.m., the City opened a Virtual Emergency Operations Centre to respond to the local community transmission of COVID-19 in Iqaluit.

Iqaluit City Council extended a state of emergency due to COVID-19 effective as of 12 a.m. Wednesday, May 18, 2021. The order is in effect until 11:59 p.m. Tuesday, May 25, 2021.

 

City information phone line

The City of Iqaluit has opened an Inuktitut and English information phone line to assist residents and answer questions about city services affected by COVID-19.

Call 867-979-5603 during the following operational hours: Tuesdays 9:30 a.m. to 12 p.m., Thursdays 9:30 a.m. to 12 p.m., and Fridays 1 p.m. to 5 p.m.

Additionally, email your questions to Ainiak Korgak, Community Communications Liaison at A.Korgak@iqaluit.ca.

 

City Services

All city offices are closed to the public until further notice.

Essential municipal services will maintain operations. This includes water and sewer delivery, garbage roadside pickup, municipal landfill, road maintenance, municipal enforcement and fire and ambulance emergency services.

To report an urgent water issue such as a city water main leak or no water pressure, a lost dog, or a by-law concern, please call the 24-hour City Dispatch line at 867-979-5650.

To request a business license to be mailed to you, please email Geoff Byrne G.Byrne@iqaluit.ca.
 

Making Payments

Payments can be made over the phone at 867-979-5606 or by email at accountsreceivable@iqaluit.ca. Payments will be sent out through mail. Offices are closed to the public for any in-person service at this time.

For questions on billing, please reach out to the following financial officers: P.VanStrien@iqaluit.ca for Utilities and T.Oram@iqaluit.ca for Accounts Payable, Accounts Receivable, Land Lease or Property Taxes.

At this time, the City cannot process bank transfer payments or Virtual Debit/Visa payments for fines issued by Municipal Enforcement.

 

Municipal Enforcement

In a State of Emergency, Municipal Enforcement Peace Officers will support the CPHO public health orders with education, compliance to public health orders, issuing a violation, and the closure of a non-essential business.

Municipal Enforcement will patrol gatherings and mask wearing in municipal public spaces, at businesses, and with taxis and company vehicles.

To report violations or complaints of social gatherings in home dwellings, the public is asked to contact the RCMP at 979-1111.

To retrieve a lost pet from Municipal Enforcement, owners must maintain social distancing, wait outside and are required to wear a mask when picking up their animal. Owners will be provided detailed pick-up instructions, which includes a specific time. Contact municipalenforcement@iqaluit.ca or 979-5650 for questions.

 

Recreation Facilities

The Makkuttukkuvik Youth Centre, Elder’s Qammaq, and all public playgrounds, municipal parks, and arenas are closed until further notice. Contact Recreation@iqaluit.ca for more information.  Recreation voicemails will be monitored weekly.

Aquatic Centre

The Iqaluit Aquatic and Fitness Centre is closed until further notice.

If you have any questions about annual and monthly passes, please call Guest Services at 867-975-8544 or email aquaticcentre@iqaluit.ca. Guest Services voicemails will be monitored weekly.